Legal

Privacy Policy

How we collect, use and look after the information you give us when requesting a quote or booking a home survey.

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Who we are

Apex Removals provides house and office removals, packing services and storage. This policy explains how we handle personal information collected through this website, by phone, by email and through WhatsApp. If you have any questions about it, contact us using the details at the bottom of this page.

Information we collect

We only ask for what we need to prepare an accurate quote and carry out your move. Depending on how you contact us, this may include:

Your name, phone number and email address
Your preferred method of contact
Collection and delivery postcodes, and the property address where a survey is booked
Move details such as your moving date, property type, number of bedrooms, access, parking and floor level
The item list you build in the quote journey, including any custom items and notes you add
Photos or walk-through videos you choose to upload
Any free-text notes or special requirements you send us
Basic technical and referral information such as the pages you visited and the campaign or search that brought you here

Why we use your information

We use the information you provide to:

Prepare and send your removals quote or survey appointment details
Contact you about your enquiry and confirm anything we are unsure about
Plan the crew, vehicle, equipment and materials needed for your move
Carry out the work you book with us and deal with any follow-up queries
Keep records for accounting, insurance and dispute-resolution purposes
Improve our website and understand which pages and campaigns are useful

How we contact you

We will contact you about your enquiry or booking by phone, email, SMS or WhatsApp, using the details and contact preference you gave us. This contact is necessary to respond to your request and to deliver the service you asked for.

If you tick the marketing consent option, we may also send you occasional offers or reminders. You can withdraw that consent at any time by replying to any message or emailing us, and we will stop sending marketing straight away.

Storage, security and retention

Your enquiry details, item lists and any uploaded photos or videos are stored in access-controlled systems. Uploaded files are held in private storage and are not publicly accessible. Only authorised Apex Removals staff can view your enquiry.

We keep enquiry and booking records for as long as we need them to provide the service, meet our legal and accounting obligations and handle any insurance or dispute matters. Records that are no longer needed are deleted or anonymised.

Third-party service providers

We use trusted third-party providers to run this website and our operations — for example website and database hosting, file storage, email delivery and website analytics. These providers process information on our behalf and only for the purposes we set.

We do not sell your personal information. We may share details with our insurers or professional advisers where necessary, or with authorities where we are legally required to do so.

Cookies and analytics

This website uses cookies and similar technologies, including analytics, to keep the quote journey working and to understand how the site is used. Our Cookie Policy explains what is used and how you can control it.

Your rights

You have the right to ask us for a copy of the personal information we hold about you, to have it corrected if it is wrong, to ask us to delete it where we no longer need it, and to object to or restrict certain uses of it. Where we rely on your consent, you can withdraw it at any time.

To make a request, or if you are unhappy with how we have handled your information, contact us using the details below. You also have the right to raise a concern with the UK Information Commissioner's Office.

Questions about this page? Email info@apexremoval.co.uk or call 07873 773615.